Professional Development in the Non-Profit Sector

Join us for the next event in our series of Virtual Training Days designed to support the recommended Core Competencies in the Shelter Standards.

We are hosting our next session in the Shelter Standards Virtual Training Days! Join us for a 2 Day event with presentations from organizations that will help you better support your ongoing professional development in the non-profit sector. These sessions are planned in partnership with the Shelter Standards program at NLHC, designed to compliment the recommended core competencies, and were based on feedback from shelter operators, managers and workers, along with various frontline and support roles education needs.

Sessions are completely free to attend and are independent of each other – meaning you can sign up for all of them or individual ones that you would like to take in!

Please click on each sessions link to register for that specific session.

We look forward to learning together in September!

When: Wednesday, September 23rd, 9:00am – 4:30pm & Thursday, September 24th 9:00am – 4:00pm

Where: Microsoft Teams Webinars (see each session for individual registration links)

If you have any questions please reach out to Rebecca Sacrey – rksacrey@nlhc.nl.ca or Samantha Penney – outreachcoordinator@nlhhn.org.

We look forward to helping develop your knowledge and better support your day to day work!

Wednesday, September 23rd, 2026

9:00am – 10:00am

Professional Boundaries101

This training reviews foundational workplace boundaries, including overviews of working with vulnerable populations, ethical practices in residential environments, identifying and responding to warning signs, navigating personal disclosures, and ensuring healthy staff team boundaries.

Presented by: Matthew Kenny – Coordinated Access to Homes Lead, End Homelessness St. John’s & Abigail Sheppard – Manager of Systems Coordination, End Homelessness St. John’s

Register Here: https://events.teams.microsoft.com/event/ee1bbf06-36a2-4076-b0a2-838d32ed960b@0bfa2c17-65ae-4f84-bf9c-3ff36d4f65f0

10:00 – 10:45

Case Notes and Critical Incident Documentation

Reviews documentation as a tool for continuity of care, accountability, risk management, and organizational learning. This training provides staff with practical guidance on writing case notes as well as responding to and documenting critical incidents, with a focus on clear, accurate, objective, and defensible documentation.

Presented by: Nicole Aylward – Manager of Housing Supports, End Homelessness St. John’s

Register Here: https://events.teams.microsoft.com/event/996f438d-0b0d-43c0-af52-e801ce5a4173@0bfa2c17-65ae-4f84-bf9c-3ff36d4f65f0

11:00-12:00

Compassion Fatigue, Vicarious Trauma & Burnout

This is a presentation designed for front-line staff and employees in the helping professions who are regularly exposed to trauma and are at risk of compassion fatigue. In this session, we will delve into the sensitive topics of vicarious trauma, compassion fatigue, and burnout with empathy and understanding. Through personal anecdotes from those with lived experiences, we aim to provide a safe space for candid discussions. Our goal is to raise awareness and offer practical guidance for those struggling with these symptoms. Together, we will explore strategies to find balance and equilibrium amidst the challenges of these professions. The presentation will conclude with additional resources and an opportunity to share experiences in a supportive environment, fostering a community of mutual support and understanding.

Presented by: Bailey Reid – Mental Health Promotion Consultant, NLHS

Register Here: https://events.teams.microsoft.com/event/e5f8f876-21c1-4ff0-ada7-694ae374e397@0bfa2c17-65ae-4f84-bf9c-3ff36d4f65f0

12:30 – 1:00

Lunch & Learn: A Guide to ATIPP

This session will provide an overview of ATIPPA legislation and how it applies to records created or submitted to NLHC. Topics will include how records become official NLHC/government records, how ATIPPA applies to records provided to NLHC, and considerations for creating and maintaining records for NLHC with ATIPPA requirements in mind.

Presented by: Andrea Learning – ATIPPA, Privacy and IM Policy Consultant, NLHC

Register Here: https://events.teams.microsoft.com/event/76bb0d76-9f9d-4e41-a789-3fdb2a7776da@0bfa2c17-65ae-4f84-bf9c-3ff36d4f65f0

1:30pm – 4:30pm

The Neurodivergent Professional

This presentation focuses on understanding and supporting neurodivergent professionals, particularly those with ADHD. It covers essential topics such as diverse neurological perspectives, ADHD intricacies, and the impact of neurodiversity in the workplace, offering practical strategies and insights for creating a more inclusive and supportive work environment. This session is valuable for anyone interested in fostering a compassionate and inclusive mental health field.

Presented by: Paula Delahunty – Addictions Coordinator, NLHS

Register Here: https://events.teams.microsoft.com/event/f53450a2-e51f-40dc-8765-ab085d63faa3@0bfa2c17-65ae-4f84-bf9c-3ff36d4f65f0

Thursday, September 24th, 2026

9:0am-4:00pm

Motivational Interviewing

This introductory training session will explore Motivational Interviewing (MI) as a conversational style of interviewing used in counselling that addresses the ambivalence that individuals experience when faced with the need to change. MI is a collaborative, goal-oriented style of communications which pays particular attention to the language of change, designed to strengthen personal motivation for a commitment to a specific goal by eliciting and exploring the person’s own reasons for change within an atmosphere of acceptance and compassion.

Topics covered:
• What is MI?
• MI in care provision environments
• The Key Qualities of MI
• The 4 Processes of MI
• Skills of MI (OARS)
• The Underlying Spirit of MI
• When to Use MI

Session goals include:
To provide those with Motivational Interviewing with a perspective on how MI tools are relevant and useful for addressing change.
– Recognize how the “Spirit” of Motivational Interviewing promotes and supports a trauma informed system of care.
– Create interest among those new to the Motivational Interviewing techniques in pursuing more training and practice.
– To provide hope. There are techniques that work to support clients in the change process and empower them in the process.
– To support clients to make health related behavior changes using the principles and practices of Motivational Interviewing
– To identify practical strategies, to use in coaching conversations (or other helping relationships) to engage your client’s enthusiasm , cultivate motivation and work with or through their mixed feelings (ambivalence).

By the end of this session, you will walk away with practical MI strategies you can begin using in your daily work with clients, whether in counseling sessions, accessibility meetings, or informal check-ins.